Do not sync description field In some cases you may not want to synchronize the description field of your time entries. You enable this function by going to either WebAdmin > User settings or via Outlook Add-Ins > TSR > Settings. WebAdmin > User settings: Outlook
Read more →Add TSR info to multiple Outlook appointments It is possible to add TSR info to multiple regular Outlook appointments that don’t already have TSR information on them. Do as follows: Select the appointments that you’d like (by clicking CTRL-click), and select the proper TSR information in the
Read more →TSR add-in disabling after each Outlook restart If you’re experiencing that the TSR Outlook add-in (and other add-ins as well) consistently disables after each Outlook restart, and you have to go to Outlook add-ins management and reactivate TSR, it may be caused by the way your Windows
Read more →Duration warning and limit on appointments Duration warning It’s possible to set a duration warning on appointments, so that if they exceed a certain number of hours, the user will be prompted with a warning. To set the duration warning value, go to user settings, and find
Read more →How to do a ’Force full synchronization’ In some cases it can be beneficial to run a ’Force full synchronization’ in your TSR Outlook User Agent. This resets your settings and also cleans up your cached TSR data, usually resulting in improved performance. To run a ’Force
Read more →My TSR is synchronizing fine, but not all time entries are included If you can see that your TSR Outlook User Agent is synchronizing fine, but that not all your time entries are included in the synchronization, please do the following: Please go to Outlook Add-Ins >
Read more →Locations In TSR you can add a list of locations that you can use in your time reporting. This field is separate from the standard Outlook ’Location’ field, and works as a dropdown with predefined values. You can select this field under ‘Advanced’ on your timesheets and
Read more →Adding/submitting Expenses – Outlook User Agent Adding Expenses When you want to add expenses to a TSR entry, do the following: 1. Click on the Advanced tab on your time entry. 2. Click on the Expenses tab, and then on ‘Add expense’ to add new expense lines.
Read more →Sending Support Log Files with TSR Sometimes, when you are communicating with our Support, we may ask you to send us what we call ’Support Log Files’. This will send us a couple of text files, showing among other things how your TSR is set up. It
Read more →Best Practice: Optimize TSR Performance Below you can find a couple of best practices to have your TSR run at optimal performance: Synchronization settings The more data you synchronize with TSR, the more time the synchronization will take. That being said, the synchronization should only take some
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