Limitations/Considerations with TSR OUA Light The regular TSR Outlook User Agent works with the installed version of Outlook for Windows. The TSR OUA Light is a supplement to this, so that users using for example Outlook for Mac and Outlook for Web can also benefit from TSR
Read more →Changing the Calendar in TSR Outlook User Agent If you need to change the calendar for TSR in Outlook, you should perform the following tasks before doing so: • Consider if it is really necessary • Make sure that all time entries are submitted to the server
Read more →Do not sync description field In some cases you may not want to synchronize the description field of your time entries. You enable this function by going to either WebAdmin > User settings or via Outlook Add-Ins > TSR > Settings. WebAdmin > User settings: Outlook
Read more →How to do a ’Force full synchronization’ In some cases it can be beneficial to run a ’Force full synchronization’ in your TSR Outlook User Agent. This resets your settings and also cleans up your cached TSR data, usually resulting in improved performance. To run a ’Force
Read more →My TSR is synchronizing fine, but not all time entries are included If you can see that your TSR Outlook User Agent is synchronizing fine, but that not all your time entries are included in the synchronization, please do the following: Please go to Outlook Add-Ins >
Read more →Sending Support Log Files with TSR Sometimes, when you are communicating with our Support, we may ask you to send us what we call ’Support Log Files’. This will send us a couple of text files, showing among other things how your TSR is set up. It
Read more →Best Practice: Optimize TSR Performance Below you can find a couple of best practices to have your TSR run at optimal performance: Synchronization settings The more data you synchronize with TSR, the more time the synchronization will take. That being said, the synchronization should only take some
Read more →Preventing TimeSheet Reporter Startup in a multi user environment Intended audience: System administrators responsible for installing and maintaining TSR Outlook User Agent in a multi user environment such as Microsoft Remote Desktop Services (formely known as Terminal Services), Citrix XenApp etc. If you for some reason or
Read more →Create Default Settings Menu path: Technical Management > Settings > User settings. Step 1: Click on “Default Settings”. Default Settings will be used if no specific settings is set up for a user. Step 2: Select/enter the necessary values. Step 3: Click the OK button. Create
Read more →Favorites This function helps you to automatically have the TSR info in your appointments. This can be useful if you often work on the same organization/project/activity. In regular TSR Outlook User Agent Menu Path: TSR > Favorites Step 1: Select an organization and a related project and
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