Do not sync description field In some cases you may not want to synchronize the description field of your time entries. You enable this function by going to either WebAdmin > User settings or via Outlook Add-Ins > TSR > Settings. WebAdmin > User settings: Outlook
Read more →How to do a ’Force full synchronization’ In some cases it can be beneficial to run a ’Force full synchronization’ in your TSR Outlook User Agent. This resets your settings and also cleans up your cached TSR data, usually resulting in improved performance. To run a ’Force
Read more →My TSR is synchronizing fine, but not all time entries are included If you can see that your TSR Outlook User Agent is synchronizing fine, but that not all your time entries are included in the synchronization, please do the following: Please go to Outlook Add-Ins >
Read more →Sending Support Log Files with TSR Sometimes, when you are communicating with our Support, we may ask you to send us what we call ’Support Log Files’. This will send us a couple of text files, showing among other things how your TSR is set up. It
Read more →Best Practice: Optimize TSR Performance Below you can find a couple of best practices to have your TSR run at optimal performance: Synchronization settings The more data you synchronize with TSR, the more time the synchronization will take. That being said, the synchronization should only take some
Read more →Preventing TimeSheet Reporter Startup in a multi user environment Intended audience: System administrators responsible for installing and maintaining TSR Outlook User Agent in a multi user environment such as Microsoft Remote Desktop Services (formely known as Terminal Services), Citrix XenApp etc. If you for some reason or
Read more →Create Default Settings Menu path: Technical Management > User settings. Step 1: Click on “Default Settings”. Default Settings will be used if no specific settings is set up for a user. Step 2: Select/enter the necessary values. Step 3: Click the OK button. Create Specific Settings
Read more →This function helps you to automatically have the TSR info in your appointments. This can be useful if you often work on the same organization/project/activity. Menu Path: TSR > Favorites Step 1: Select an organization and a related project and activity. Step 2: Click the Add/Remove button
Read more →User Account – Hosted Version Menu Path: TSR > Settings > User Account. Step 1: Enter username if empty. Step 2: Enter password if empty. Step 3: Enter server address. The server address is automatically taken from setup data. Step 4: Check/Uncheck SSL Mode, then click on
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