My TSR is synchronizing fine, but not all time entries are included

If you can see that your TSR Outlook User Agent is synchronizing fine, but that not all your time entries are included in the synchronization, please do the following:

  1. Please go to Outlook Add-Ins > TSR > Settings, and click on the ‘What to synchronize’ tab.
  2. Check that the synchronization interval that you’ve selected here includes the days where your time entries are not synchronizing.
    If not, please change the interval accordingly
  3. Wait for the next automatic synchronization or run it manually (to see how to run it manually, click here…).

Then everything should work.

Skærmbillede 2016-01-27 kl. 09.03.43


In OUA Light/WebAdmin

Please go to TSR WebAdmin > Technical Management > Settings > User Settings, and set the values here: