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Sending Support Log Files with TSR

Sometimes, when you are communicating with our Support, we may ask you to send us what we call ’Support Log Files’.
This will send us a couple of text files, showing among other things how your TSR is set up. It will not send your password to us.

To create the Support Log Files, please do the following:

Go to Outlook Add-Ins > TSR > About:

SupportLogFiles1

Then click on ‘Create Support Log Files:

SupportLogFiles2

This will generate an email with the necessary information, which you can then send to us:

SupportLogFiles3